0161 549 8454 Online Quote
Crown Energy

Complaints Procedure

Sometimes even the best-made plans don’t work out as expected. If you feel that you’ve been let down by Crown Energy, we’d like to make it right as soon as possible.

This page will tell you how you can make a complaint and the steps we’ll take to make things right again.

How can I make a complaint?

The first step is to contact us about your complaint, either by calling us on 0161 549 8454 or filling in our contact form.

What will you do with my complaint?

Step one

Firstly, your Account Manager will discuss your complaint with you.

Should they be unable to resolve your complaint immediately, they will provide you with a reasonable resolution timescale. They will also contact you regularly with updates on their progress.

Step two

If you’re not happy with the way in which your Account Manager has dealt with your complaint, you can escalate it to their Team Manager who will work with you to reach a solution that you are satisfied with. You will receive a call back from the Team Manager within 24 hours (one working day) of requesting one.

Step three

If you’re still unhappy with the way we have dealt with your complaint, or have any ideas of how we can improve our service moving forward, you may wish to talk to our Customer Services Management Team:

By email: customerrelations@crownenergy.co.uk
By post: Crown Energy, Crown Point, Heap Brow, Bury, Lancashire BL9 7JR.

At this stage, if we’re unable to reach a solution you are happy with, we may send you a letter advising of our final position.

Contact us

Customer services: 0161 549 8454
Customer relations: customerrelations@crownenergy.co.uk
(Please note that this email address is for escalated complaints only – please contact your Account Manager in the first instance)

7 reasons to choose Crown Energy
Unrivalled service from start to end
Our commitment to going green

What Our Customers Say

Good old fashioned customer service. Lily, my first contact was polite, very communicative and knowledgeable about the service they offered and was a delight to talk to. Tegan, the contract person was efficient and so far has kept me up to date with all I need to know. I would recommend the company to others on their customer service alone.

- Debbie

I have used Crown Energy several times and they have made my life so easy dealing with all the utilities. Cheryl was so helpful and bubbly, always returning my calls and dealing with any issues I had. She is a credit to the company and will definitely be using them again on future projects.

- Mr Manchester

I have used Crown Energy on a number of projects over the years in or around the London area. They are a great partner with their links in the energy industry which allows me the time to focus on the construction side of my projects.

- Waste management service