Frequently Asked Questions
With over 25 years' experience in the industry, we've put together some Frequently Asked Questions to address common concerns, questions and uncertainties that you may have. Click on the links below to learn more.
Electricity Jargon Buster
Sometimes there's no escaping the industry jargon. We’ve put together a jargon buster to help you understand and avoid the minefield of complicated terms.
Learn moreEverything You Need to Know About Prepayment Meters
Are prepayment meters unsuitable and generally more expensive? We answer a range of questions around these energy meters
Learn moreGas Connection and Gas Meter Q&A
There are an array of questions that come to mind regarding your gas connection and gas meter. We’ve comprised the frequent questions we get asked to help clear a few things up.
Learn moreGas, Electricity and Water Services – Ask Our Experts
To address some of the most common queries that we receive, we’ve included our frequently asked questions to help clear any uncertainties up.
Learn moreYour Electricity Connection Guide
We have added everything you need to know regarding a new electricity connection or any alterations you require to an existing connection.
Learn more