At Crown Energy, we are continuously seeking to improve our customer communication and better meet our customers’ needs. Our exceptional levels of service and customer experience are at the heart of everything we do. It’s the reason our customers use us time after time, as seen in our Google Reviews. After monitoring our inbound calls for patterns and trends, we noticed there seems to be confusion regarding the quotation process. This blog is therefore dedicated to explaining the ins and outs of price quotes, for your reference. Read on to get clued up!
How long can you expect to wait for a quote?
As each site varies, we give a general guideline of 2-4 weeks, or 4-8 weeks for more complex sites.
What should you expect the quote to include?
Each quotation is completely bespoke, depending on the site and scope of work involved. We can do site preparation such as site visits, disconnections, diversions and temporary supplies, and then going forward to new connections or alterations, service upgrades and meter installations. Once your job is priced by our expert team it is passed to your single point of contact account manager, who will call to go through this with you. We believe phone calls are the best approach to provide a personal touch, and so that any questions you have regarding your quotation can be answered immediately on the call with no wait times or lengthy back and forth.
How long will the quote remain valid for?
Your quote will remain valid for 30 days only. As we work with a multitude of external contractors, we cannot honour your quotation after the 30-day expiry. After this expiry, you have to resubmit and undergo the entire quotation application process again, and we cannot guarantee that there won’t be price changes. This is why we encourage our customers to act fast regarding quotation payment, as if your quote is left to expire then your next quote is likely to increase, meaning you are not getting the best value for money. Don’t worry, we will send SMS reminders when your quote is 7 days to expiry and again at 3 days to expiry, so you are unlikely to miss it.
Why are water quotes different to other utilities?
With most water boards there is an application fee that is required to be paid to get your water utility quote. The water boards operate on a regional basis and there are only a few that don’t charge an application fee; as these are subject to change it is advised to call our friendly team to double check whether your area charges an application fee or not. This application fee is an additional charge and does not come off your quote. It is also non-refundable and unavoidable as it is not Crown Energy charging this, it is your water board. Once the quotation has expired, the application fee is required to be paid again to get a new one, so it is in your best interest to pay the initial quotation to avoid repaying the application fee.
It’s important to remind you that the information provided in this blog isn’t set in stone and will vary, as each network is different and so is each sites requirements. However, we hope that what we have discussed is useful to you, and has given you a clearer understanding as to what to expect when applying for a utilities quote. Remember, you can save time and money by paying your quotation within the initial 30-day validity period.
Are you ready to get your utilities quote, or maybe you have a few more questions? Please find our dedicated and expert team available on 0330 041 4925 who will be happy to assist you.