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Crown Energy

Repeat Customer Case Studies

Often, our commercial customers run ongoing developments across, multiple sites simultaneously or on a rolling basis. At Crown Energy, we pride ourselves on our repeat business because we really believe we are good at what we do. These types of customers appreciate our expert capabilities meaning we can completely manage the utilities side of their project, enabling the customer the time to focus on their many other site obligations. Let’s take a look at some of our top returning customers.

Roland

Roland is a property entrepreneur who owns several different business entities all within the real estate industry, including property flipping.

Q: What made you choose us in the first instance?

A: I was introduced to you by a friend, who had used your services before and recommended you.

Q: What sort of jobs have we done for you?

A: So far, you have worked on 7 different projects. All of these have been based in central London, and have consisted of a variety of large multi-utility connections, alterations, and meter fits for gas, electricity and water.

Q: As standard, we offer one point-of-contact to manage each customer account. How do you feel about this?

A: This is an important benefit, as I manage so many different sites it makes the process much more straightforward.

Q: What has kept you coming back to us?

A: You make the process much easier and are quick to respond and resolve any queries.

Q: Are you happy with our costing and timescale delivery in relation to the work we do?

A: I’m generally happy with the costs, and I appreciate that jobs are priced based on the complexity and scope of work involved. You have always met the predicted timescales and are especially on the ball with quotations as and when needed.

Q: Would you recommend us and do you plan on using us again for any future projects?

A: I have already recommended you to several different friends in the industry, and I am planning on using you again for future projects.

Peter

Peter is a representative of a building developers who for a variety of both domestic and commercial properties.

Q: What made you choose us in the first instance?

A: We were referred to you by another developer with whom you were already working with on similar projects.

Q: What sort of jobs have we done for you?

A: Since I started working with you, from May 2021, you have worked on 7 different sites. These jobs have included service alterations, new connections and disconnections and meter fittings relating to gas and electricity utilities. You have also quoted us for other additional jobs which are awaiting the go-ahead.

Q: As standard, we offer one point-of-contact to manage each customer account. How do you feel about this?

A: This works very well for us to ensure we have continuity throughout all of our projects.

Q: What has kept you coming back to us?

A: Your customer service is excellent and you work to get each job completed on time with no delays.

Q: Would you recommend us and do you plan on using us again for any future projects?

A: We have already recommended you to others and do plan to use you for our future projects.

James

James is a representative of a newbuild housing development company.

Q: What made you choose us in the first instance?

A: We were recommended to you by another developer after being unsatisfied with the previous facilitator we were working with.

Q: What sort of jobs have we done for you?

A: You have worked on 3 different projects, providing new multi-utility connections of gas, water and electricity for each job.

Q: As standard, we offer one point-of-contact to manage each customer account. How do you feel about this?

A: We like this as it feels like it provides a seamless service.

Q: What has kept you coming back to us?

A: We like that you can completely take the job off our hands and work autonomously to get the job done.

Q: Are you happy with our costing and timescale delivery in relation to the work we do

A: We are familiar with what to expect from utilities and Crown lead the way on delivering great timescales within budget

Q: Would you recommend us and do you plan on using us again for any future projects?

A: We would recommend you and do plan on using you again in the near future for another site we have already in the pipeline.

This is just a small sample of our repeat customers, to give you a flavour of the kinds of jobs we can undertake and the level of customer service and expertise you can expect when working with us. Do you require any utilities services? Whether it’s a one-off project or a long-term partnership, know that when you choose to work with Crown Energy you are choosing a superior service. For any and all enquiries please get in touch with our dedicated team on 0330 041 4925 to find out how we can best assist you.

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What Our Customers Say

Good old fashioned customer service. Lily, my first contact was polite, very communicative and knowledgeable about the service they offered and was a delight to talk to. Tegan, the contract person was efficient and so far has kept me up to date with all I need to know. I would recommend the company to others on their customer service alone.

- Debbie

I have used Crown Energy several times and they have made my life so easy dealing with all the utilities. Cheryl was so helpful and bubbly, always returning my calls and dealing with any issues I had. She is a credit to the company and will definitely be using them again on future projects.

- Mr Manchester

I have used Crown Energy on a number of projects over the years in or around the London area. They are a great partner with their links in the energy industry which allows me the time to focus on the construction side of my projects.

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