Hassle-Free Water Disconnections

With over 30 years of experience, we carry out water disconnections for both domestic and commercial projects, ensuring your works can proceed smoothly and on schedule.

Our team removes supply pipes right up to the property boundary, taking care of all statutory requirements so you won’t face unexpected issues or delays. This service is often required for demolitions, redevelopments, or major renovations where supply needs to be temporarily or permanently capped.

For more information about our water disconnection services, call our water experts on 0330 123 2255 to find out more.

Common reasons for needing to disconnect your water supply

There are several situations where a water disconnection may be required. These include:

  • Lead supply pipe replacement – If your property is still connected via lead pipes, we can disconnect the existing supply and replace it with a safer, modern alternative
  • Single supply pipe disconnection – For properties on their own independent supply, we’ll disconnect the old pipe as soon as the new one is installed, ensuring a smooth transition
  • Shared or common supply – If you share a supply with neighbouring properties, the disconnection will need to take place at the point where your private section of pipe joins the shared supply
  • Property demolition or redevelopment – Whether domestic or commercial, if a building is being demolished or redeveloped, the existing supply will need to be safely disconnected
  • Relocating for a temporary builder’s supply – During renovations or extensions, we can cap your current supply and relocate it to provide a temporary builder’s supply. Once the works are complete, we’ll reconnect your permanent supply quickly and safely

Disconnections for occupied properties

Permanent disconnections can only go ahead once the property is vacant. If you know when this will be, providing written authorisation from the registered owner allows us to plan ahead and book the work in advance.

What we’ll need from you

  • Requested disconnection date 
  • Full property address, including house number/name and postcode
  • Written permission from the registered owner
  • Confirmation of property vacancy date (for permanent disconnection)
  • Water meter serial number (if applicable)

Providing these details early helps us plan ahead and avoid unnecessary delays.

Do you need a site investigation?

If your property shares a water supply, a site investigation may be required before any disconnection takes place. This helps us confirm whether the connections need to be separated first. Identifying this early avoids hidden costs, unexpected delays, or disruption further down the line. Call 0330 123 2255 to find out more about our site investigations.

Why choose Crown Energy?

End-to-end service

From design and project management to disconnection, we manage every stage of the project for you, ensuring a streamlined process throughout.

Single point of contact

Your dedicated account manager will handle all communications with relevant third parties, navigate regulatory requirements and coordinate every aspect of the job to simplify the whole process.

Expert utility project management

We handle the complexities of utility connections, disconnections and meter installations – managing every moving part so you don’t have to.

Established partnerships

Our well-established relationships with utility providers, local authorities and specialist contractors enable us to streamline approvals and deliver faster, more efficient turnaround times.

Looking to learn more about water disconnections?

To find out how we can help you with your water requirements, get in touch today on 0330 123 2255 to speak to one of our experts.